OUR WEB SHOP IS TEMPORARILY CLOSED

Shipping

Currently we offer local delivery within Barrie for a flat rate of $10.  Additional shipping services to locations within Canada (10 provinces only) via Canada Post. We endeavour to ship orders within 2-4 business days.

We make every effort to charge fair and accurate shipping costs. All orders ship under an automatically calculated rate via Canada Post.  All rates will be presented at time of checkout and you choose what is best for you. Therefore, the more you order, the better the shipping cost per item.

If you have questions about the status of your order, please check your account and tracking number first email Kelly@stonehousedesigns.ca

Returns

To be eligible for a return:

- item must be unused and unopened

- in the same condition that you received it and in its original packaging

NOTE: Refunds only apply to damaged orders (i.e. damaged or leaking). So please select your colours carefully.

If you receive damaged good(s), please contact Kelly directly by sending an email to refund@stonehousedesigns.ca, to begin your refund process. 

In order for returns to be processed we require:

-proof of purchase, 

-photos of the damaged product and/or packaging.

Non-Returnable Items: Gift cards

Refunds (if applicable)

Once your return is received and inspected, you will be notified of receipt of product and approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.

Late or Missing Refunds (if applicable)

If you haven’t received a refund yet, first check your account again. Then contact your credit card company to confirm. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact Kelly via email at refund@stonehousedesigns.ca

Sale Items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges / Replacement (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at refund@stonehousedesigns.ca 

Depending on where you live, the time it may take for your replacement product to reach you, may vary.

Return Shipping

Please do not send your purchase back to the manufacturer.

All returned product must be sent to:

Touch of Colour Paint Co @ Stone House Designs Studio 22) Bayview Dr.  Unit B Barrie ON L4N 4Y8

You will be responsible for paying for your own shipping costs for returning your item(s). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. The products must arrive at our location undamaged in order for a credit to be issued to your account, so please pack carefully.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.